Shipping & Returns

Shipping information

Free Shipping for orders $50+

Shipping is free for orders $50 and up within the U.S. Orders under $50 will be charged a flat rate of $6.99 for shipping. This includes Alaska and Hawaii, as well as to U.S. Armed Forces who are based in locations globally. Most orders are fulfilled within 2 business days and shipped from our warehouse in Vermont. Orders are typically delivered within 2–5 business days within the U.S.

Worldwide Shipping

We ship our products across the globe! Shipping cost calculations are based on delivery location, and can be seen within the checkout process.

Delivery issues or product damage from shipping

Damaged product (concealed or otherwise) is the responsibility of the carriers. If you receive a damaged parcel upon delivery, have the driver note “damaged” on the delivery sheet. Call your local delivery office as soon as possible so an inspection can be made. Then call our office at 1-800-325-1776 with your name and invoice number (which can be found in your order confirmation email).

Should you discover damaged product after opening the parcel, follow the same procedure as above (hold onto shipping container and damaged product). Neither the carrier nor DaVinci can be held liable unless this procedure is followed. We will assist your efforts and apply credits appropriately.

If a product is received in error, please Contact Customer Service so we can issue a call tag, have the product picked up, and reship the correct item(s).

Return and Refund Policies

Merchandise may be returned (if in original unopened condition) within 30 days of purchase date. An authorization must be obtained before merchandise can be returned. Please Contact Customer Service and an Account Representative will respond to you to begin the return process.

Returns must be sent freight prepaid. Customer is liable for original freight charges, whether or not a freight allowance was applied to the original order.

All returns after 30 days are subject to a 20% restocking free. No returns after one year.